Privacy Policy
Privacy Policy
Effective Date: August 6, 2026
Vita Fitness Studio, operated by Vita Fitness LLC (“Vita Fitness,” “we,” “our,” or “us”), is committed to protecting the privacy and security of our clients, prospective clients, website visitors, and other individuals who interact with our services.
This Privacy Policy explains how we collect, use, protect, retain, and disclose personal information when you visit our website, complete one of our forms, schedule an appointment, communicate with us, purchase a product or service, or participate in one of our fitness programs.
1. Information We Collect
We may collect the following categories of information:
Personal Identification Information
This may include:
First and last name.
Email address.
Telephone number.
Mailing address.
Date of birth, when necessary.
Appointment details.
Communication preferences.
Fitness and Health-Related Information
When voluntarily provided by you, we may collect information such as:
Fitness goals.
Current fitness level.
Body composition or Body Scan results.
Exercise history.
Nutrition-related information.
Injuries, physical limitations, or health conditions that may affect your participation.
Information provided during consultations, assessments, or training sessions.
This information is used to understand your goals and provide appropriate fitness services. Vita Fitness does not provide medical diagnosis or medical treatment.
Payment and Transaction Information
When you purchase a product or service, payment information may be collected and processed by secure third-party payment processors, such as Stripe.
Vita Fitness generally does not directly store complete credit card or debit card numbers. Payment processors handle payment details according to their own privacy and security policies.
We may retain transaction-related information such as:
Product or program purchased.
Amount paid.
Payment status.
Transaction date.
Partial payment identifiers.
Refund or cancellation information.
Website and Usage Information
When you visit our website or funnel pages, we may automatically collect technical information such as:
Internet Protocol address.
Browser type.
Device type.
Operating system.
Pages visited.
Referring website or advertisement.
Dates and times of visits.
Website interaction and conversion activity.
SMS and Communication Information
If you provide your telephone number, we may collect:
Your mobile number.
Your SMS consent preferences.
Date and method of consent.
Messages sent to and received from you.
Opt-out requests.
Appointment and customer service communications.
2. How We Use Your Information
We may use personal information for the following purposes:
Providing Services
Processing consultation requests.
Scheduling Body Scan appointments.
Managing fitness assessments.
Providing personal training and nutrition-related services.
Recommending suitable fitness programs.
Managing client accounts and program participation.
Communication
Responding to questions and inquiries.
Sending appointment confirmations and reminders.
Providing cancellation or rescheduling information.
Following up after consultations.
Sending service-related notices.
Providing customer support.
Sending promotional messages when you have separately consented to receive them.
Payment Processing
Processing payments for programs, products, and services.
Confirming transactions.
Managing refunds, disputes, or payment failures.
Maintaining transaction and accounting records.
Improving Our Services
Understanding how visitors use our website.
Improving our programs and customer experience.
Measuring the performance of advertising and marketing campaigns.
Troubleshooting technical problems.
Developing new services and offers.
Legal and Operational Purposes
Complying with applicable laws and legal obligations.
Preventing fraud or misuse.
Protecting the rights, safety, and property of Vita Fitness and others.
Enforcing our agreements and policies.
Resolving disputes.
3. SMS and Mobile Messaging Privacy
Vita Fitness Studio may send text messages related to appointment scheduling, appointment reminders, Body Scan consultations, customer inquiries, fitness programs, service updates, follow-up communications, and promotional offers when the recipient has provided the appropriate consent.
Consent to receive marketing text messages is not a condition of purchasing any product or service.
You may opt out of SMS messages at any time by replying STOP to messages sent from Vita Fitness Studio. You may reply HELP for assistance.
For complete SMS program terms, please review our Terms of Service:
https://go.vitafitnessbymp.com/terms-of-service
4. How We Disclose Information
We do not sell, rent, or trade personal information.
We may disclose limited personal information when reasonably necessary to the following categories of recipients:
Service Providers
We may use trusted vendors that support services such as:
Website hosting.
Customer relationship management.
Appointment scheduling.
Text and email communications.
Payment processing.
Analytics.
Advertising measurement.
Customer support.
IT and data security.
These providers may only access information needed to perform their assigned services and are expected to protect it appropriately.
Legal Requirements
We may disclose information when reasonably necessary to:
Comply with applicable laws, subpoenas, court orders, or legal processes.
Respond to lawful government requests.
Protect our legal rights.
Investigate fraud, security issues, or violations.
Protect the safety of Vita Fitness, our clients, or others.
Mobile Information and SMS Consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
HighLevel specifically requires this non-sharing disclosure for A2P registration and expects the policy to be publicly accessible from the form where SMS consent is collected.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
Keep the website functioning properly.
Remember user preferences.
Understand website traffic and behavior.
Measure advertising and campaign performance.
Improve website content and user experience.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
These measures may include:
Secure systems.
Access controls.
Encryption where appropriate.
Password protection.
Limited access to personal information.
Use of reputable service providers.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide requested products and services.
Maintain client and transaction records.
Fulfill the purposes described in this Privacy Policy.
Comply with legal, tax, accounting, and regulatory requirements.
Resolve disputes.
Enforce our agreements.
Prevent fraud or abuse.
When information is no longer reasonably necessary, we may securely delete, anonymize, or aggregate it.
8. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent.
Opt out of promotional email communications.
Opt out of SMS communications.
Ask questions about how your information is used.
To opt out of marketing emails, use the unsubscribe link included in the email.
To opt out of SMS messages, reply STOP to any message sent by Vita Fitness Studio.
To submit another privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests.
Some information may need to be retained when required by law or for legitimate operational purposes.
9. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Programs or services involving minors must be arranged and authorized by a parent or legal guardian.
10. External Websites and Services
Our website may contain links to external websites or services that are not operated by Vita Fitness.
We are not responsible for the privacy practices, content, or security of those external services. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.
Updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, contact:
Vita Fitness Studio
Operated by Vita Fitness LLC
5700 Crossings Blvd, Suite 8107
Antioch, TN 37013
United States
Phone: +1 615-612-0047
Email: [email protected]
Website: https://vitafitnessbymp.com